SMARTPROTECT PRIVACY POLICY:
Your privacy is very important to Smart Protect, Inc. (Henceforward the “Company”, “We”, Us”). We want to make your experience using our services on the Internet as enjoyable and rewarding as possible, and we want you to use the Internet’s vast array of information, tools, and opportunities with complete confidence.
We have created this Privacy Policy to demonstrate our firm commitment to privacy and security. This privacy policy applies to https://www.smartprotectusa.com owned and operated by Smart Protect, Inc. This Privacy Policy describes how the Company collects information from all end users of the Company’s services (the “Services”) — those who access some of our Services but do not have accounts (“Visitors”) as well as those who pay a service fee to subscribe to the Service (“Customers”) — what we do with the information we collect, and the choices Visitors and Customers have concerning the collection and use of such information. The Company requests that you read this Privacy Policy carefully.
1. Introduction. The Company collects information in different ways from Visitors and Customers who access the various parts of our Web site, Services and the network of Web sites accessible through our Services. We use this information primarily to provide a customized experience as you use our Services and, generally, do not share this information with third parties. However, we may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that such disclosure is required by law or other special cases described below.
2. Registration. Customers are asked to provide certain personal information when they sign up for our Services including name, address, telephone number, billing information (such as a credit card number), and the type of personal computer being used to access the Services. Visitors inquiring about the Services may be asked to submit business information, such as company name and phone number. The personal information collected from Customers during the registration process is used to manage each Customer’s account (such as for billing purposes). This information is not shared with third parties. The Company may also generate nonidentifying and aggregate profiles from personal information Customers provide during registration (such as the total number, but not the names, of Customers). As explained in more detail below, we may use this aggregated and nonidentifying information to sell advertisements that appear on the Services.
3. The Company’s Partners and Sponsors. Some of the Company products and services are offered to Visitors and Customers in conjunction with a nonaffiliated partner. To provide Visitors and Customers some of these products and services, including customer service, the partner may need to collect and maintain personal information. In these instances, we will provide such data collected or transferred to our Partners and Sponsors (e.g., domain registration). Additionally, many of the Company Customers have cobranded pages that are cosponsored by nonaffiliated partners. The Company will share nonidentifying and aggregate information (except as described above), but not personal information, with such partners in order to administer the cobranded products or services offered. We may provide your personal information to companies that provide services to help us with our business activities limited to security, fraud detection and / or compliance services. These companies are authorized to use your personal information only as necessary to provide these services to us.
4. Responses to Email Inquiries. When Visitors or Customers send email inquiries to the Company, the return email address is used to answer the email inquiry we receive. The Company does not use the return email address for any other purpose and does not share the return email address with any third party.
5. Voluntary Customer Surveys. We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party; that company is prohibited from using our users’ personal information for any other purpose. Participation in our customer surveys is voluntary. We will not share the personal information you provide through a contest or survey with other third parties unless we give you prior notice and choice. We take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with the responses of other Company customers to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. This aggregated, nonpersonal information may be shared with third parties.
6. Special Cases. It is the Company’s policy not to use or share the personal information about Visitors or Customers in ways unrelated to the ones described in this privacy policy without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses. However, the Company may disclose personal information about Visitors or Customers, or information regarding your use of the Services or Web sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Acceptable Use Policy or other user policies; to operate the Services properly; or to protect the Company and our Customers. If the Company is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
7. Cookies and Tracking Technologies. Technologies such as: cookies, beacons, tags and scripts are used by SmartProtect, Inc. and our partners (e.g. marketing partners) , affiliates, or analytics or service providers (e.g. online customer support provider, etc.). These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We use cookies for our shopping cart, to remember users’ settings (e.g. language preference), for authentication and for analytics. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
8. Statistics. As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically collected data to personal information that can identify an individual user.
9. Behavioral Advertising. We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.
10. The Company’s Commitment to Data Security. The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we follow Payment Card Industry Data Security Standard Compliant Payment Processor (PCI DSS), and we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. Services and Web sites we sponsor have security measures in place to protect the loss, misuse, and alteration of the information under our control. If you have any questions about security on our Web site, you can contact us at [email protected]
11. How to Access, Delete or Modify Your Information. If your personal information changes, or if you no longer desire our service, you may correct, update, or amend it by regisstering the change with your Smart Agent, or request deletion by emailing our Customer Support at [email protected] or by contacting us by telephone at the contact information listed here. We will respond to your request to access within 30 days. US: (844) 282-2556
Administrators of company accounts have the ability to add new users. If a user of the Services desires to have their information modified or deleted, they should contact the administrator they deal with directly.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at [email protected]
12. Testimonials. We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected]
Our Web site also offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You can request the removal of your personal information from our blog or community forum, by contacting us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. You are responsible for all information you choose to share on publicly accessible blogs or community forums and Smart Protect, Inc. in not liable for your actions regarding any form of social media.
13. Links to 3rd Party Sites. Our Site includes links to other Web sites whose privacy practices may differ from those of the Company. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.
Our Web site may also include Social Media Features, such as the Facebook button and Widgets, such as the Share this button or interactive miniprograms that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
14. Frames. Some of our pages utilize framing techniques to serve content from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to www.smartprotectusa.com.
15. Revisions to This Policy. We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
16. Contact Us.
SmartProtect, Inc.
Email: [email protected]
514 S. Stratford Road, Suite 201
Winston-Salem, NC 27103
USA Phone: (844) 282-2556
Effective March 22, 2015
Administered By
